Last updated on 13-08-2026

SHUBHAM SUDHAKAR KHADGI (trading as Cluesys Web Technologies) believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• SHUBHAM SUDHAKAR KHADGI does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 30 days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 30 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any refunds approved by SHUBHAM SUDHAKAR KHADGI, it will take 1-2 days for the refund to be processed to the end customer.

Refunds for Services

For digital marketing, web design, web development and e-commerce services, if we are not able to deliver the service as agreed, you may raise a refund request within the time period specified in our Terms & Conditions. Once a refund is approved, it will be processed within 1-2 working days to the original payment method used at the time of purchase.